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Thread: Removing AR 102 dewshield.

  1. #11
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    Default Re: Removing AR 102 dewshield.



    You guys have pretty much hit on the primary issue I have with ES - documentation. Or the lack thereof. That seems to be a standard theme for them. I really like their products a lot, and dealing with them has been good, but they don't seem to go out of the way to provide documentation for their products. I don't know if they just assume their customers will have a certain level of knowledge and experience (which a company really shouldn't assume), or if it is a cost cutting thing. Irregardless, I think they should be more aggressive about have documentation and instructional videos on their website, in the same way Orion does. It would certainly go a long way to solidifying their customer base.
    Voyager3 likes this.
    Alan || My DSO Blog:
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

  2. #12
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    Default Re: Removing AR 102 dewshield.

    Quote Originally Posted by KT4HX View Post
    You guys have pretty much hit on the primary issue I have with ES - documentation. Or the lack thereof. That seems to be a standard theme for them. I really like their products a lot, and dealing with them has been good, but they don't seem to go out of the way to provide documentation for their products. I don't know if they just assume their customers will have a certain level of knowledge and experience (which a company really shouldn't assume), or if it is a cost cutting thing. Irregardless, I think they should be more aggressive about have documentation and instructional videos on their website, in the same way Orion does. It would certainly go a long way to solidifying their customer base.
    Hey Alan

    I agree with everything you say. Seems like they could hire a tech-writer on a contract basis and put some documentation together without too much effort. I think they have one video for the AR102 (an unboxing/setup video), and then the single PDF doc for the APO series scopes. Otherwise, they are a good company, though. I have two scopes and one eyepiece from them, all superb products. I also had to replace my focuser on the AR152 and ES support was helpful all the way.
    Jerry
    REFRACTORS:
    ST80-A | Meade 390 | AR102 | AR152
    NEWTONIANS: Apertura AD-10
    CASSEGRAINS: Celestron 5, 6, 8 SCT | Meade 8 SCT | Orion 127mm MCT
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  3. #13
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    Default Re: Removing AR 102 dewshield.

    Quote Originally Posted by exparrot View Post
    Hey Alan

    I agree with everything you say. Seems like they could hire a tech-writer on a contract basis and put some documentation together without too much effort. I think they have one video for the AR102 (an unboxing/setup video), and then the single PDF doc for the APO series scopes. Otherwise, they are a good company, though. I have two scopes and one eyepiece from them, all superb products. I also had to replace my focuser on the AR152 and ES support was helpful all the way.
    Jerry, I recently had issues with my Twilight-II mount head and pier extension. They pretty much locked up and I couldn't do anything with them - they wouldn't rotate in azimuth nor could I get them separated to try and correct the issue. I believe that part of the problem was cross threading that I induced. Additionally, I wasn't totally happy with the way the pier extention fit into the head (seemed inordinately tight and difficult to insert). I shipped the head/pier assembly to ES a couple weeks ago so their shop could take a look at them. They tried everything they could to salvage either piece, but unfortunately just found out that they couldn't. Since I believe at least part of the issue was owner (me!) induced, I expected that I would have to pay something towards any replacements. However, the rep I've been working with said they would be shipping me out a new head/pier package to mount onto my tripod, and didn't ask me to pay anything. Now I call that fantastic service! BTW, I have the AR127, Twilight-II and six of their 82 deg EPs. In my view all money well spent.
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

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    Default Re: Removing AR 102 dewshield.

    Quote Originally Posted by KT4HX View Post
    Since I believe at least part of the issue was owner (me!) induced, I expected that I would have to pay something towards any replacements. However, the rep I've been working with said they would be shipping me out a new head/pier package to mount onto my tripod, and didn't ask me to pay anything. Now I call that fantastic service!
    Alan, wow, that IS great service! I'm glad to hear you're getting that mount fixed. Is the AR127 pretty stable on it? ES claims it can handle the AR152 okay as well.

    I have the ES 82 11mm, which is a great EP - very sharp to the edge and high-contrast. I want to pick up the 6.7mm and 8.8mm at some point down the line.
    Jerry
    REFRACTORS:
    ST80-A | Meade 390 | AR102 | AR152
    NEWTONIANS: Apertura AD-10
    CASSEGRAINS: Celestron 5, 6, 8 SCT | Meade 8 SCT | Orion 127mm MCT
    MOUNTS: Meade LX80 | Celestron AVX | Nexstar | iOptron Cube Pro | UA DoubleStar | DSV-1 | Celestron CG-4


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    Default Re: Removing AR 102 dewshield.

    Quote Originally Posted by exparrot View Post
    Alan, wow, that IS great service! I'm glad to hear you're getting that mount fixed. Is the AR127 pretty stable on it? ES claims it can handle the AR152 okay as well.

    I have the ES 82 11mm, which is a great EP - very sharp to the edge and high-contrast. I want to pick up the 6.7mm and 8.8mm at some point down the line.
    Yeah, it does great with the AR127, and I've seen some say it handles their AR152 well, though I suspect that would be a hefty load on it. The 11mm is the one I don't have, and plan to get it when they get back in stock. I have the 4.7, 6.7, 8.8, 14, 18 and 24mm ones. I don't really feel I need the 30mm, as the 24mm does great for me for low power wide angle viewing. The 18mm is actually my workhorse EP, with the 2 inch barrel and increased magnification, it is a nice DSO hunting EP.
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

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    Default Re: Removing AR 102 dewshield.

    Though not really germain to the theme of this thread, I just wanted to follow-up on my dealings with ES customer service regarding the problems I had with my Twilight-II head and pier extension. The new head/extension package arrived today (during a hurricane Sandy downpour!) and I have to tell you, it went together so smoothly as compared to my original head and pier extension. The parts went together so easily and I had the whole thing assembled and remounted on the tripod in about two minutes. The alt/az motions are very noticeably smoother than the original. This experience with ES just solidified my already high opinion of them.
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

  7. The Following User Says Thank You to KT4HX For This Useful Post:

    Voyager3 (10-30-2012)

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    Default Re: Removing AR 102 dewshield.

    Yeah, that's the impression I keep getting from ES:

    Good concepts, great products, slips in quality control that are well recovered with excellent customer service...and lousy documentation.

    If their lack of documentation is due to a worry with killing trees for paper (which is commendable), all they have to do is post the info on their website.
    This lack of documentation is really perplexing for such a player on their way to becoming a major force in the market.
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    “The history of astronomy is a history of receding horizons.”
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    Default Re: Removing AR 102 dewshield.

    Here is my AR127 mounted on the new Twilight-II head and pier extension. I really like having the extra height for the scope!

    AbbN and exparrot like this.
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

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    Default Re: Removing AR 102 dewshield.

    Hey, Alan, that mount looks nice! The AR127 looks a lot longer than I thought it would be. I see why you need the extension. Do you have plans for the left-hand saddle?
    Jerry
    REFRACTORS:
    ST80-A | Meade 390 | AR102 | AR152
    NEWTONIANS: Apertura AD-10
    CASSEGRAINS: Celestron 5, 6, 8 SCT | Meade 8 SCT | Orion 127mm MCT
    MOUNTS: Meade LX80 | Celestron AVX | Nexstar | iOptron Cube Pro | UA DoubleStar | DSV-1 | Celestron CG-4


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    Default Re: Removing AR 102 dewshield.

    Hi Jerry. At the moment, I am considering putting a dovetail bar on it to use as a pan-handle rather than pushing/pulling on the scope itself. No plans at the moment for adding another scope, but of course, plans can change!
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    ---------------------------------------------------------------------------
    Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
    ES AR127 f/6.5 and ES ED80 f/6 on Twilight-II Mount
    ES 82° 24mm thru 4.7mm
    ---------------------------------------------------------------------------
    Astronomers: We look into the past to see our future.

 

 
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