You guys have pretty much hit on the primary issue I have with ES - documentation. Or the lack thereof. That seems to be a standard theme for them. I really like their products a lot, and dealing with them has been good, but they don't seem to go out of the way to provide documentation for their products. I don't know if they just assume their customers will have a certain level of knowledge and experience (which a company really shouldn't assume), or if it is a cost cutting thing. Irregardless, I think they should be more aggressive about have documentation and instructional videos on their website, in the same way Orion does. It would certainly go a long way to solidifying their customer base.