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  1. #1
    Sun Yang's Avatar
    Sun Yang Guest

    Default Help: Contact number for Astra Image software supplier - Phone Number(Homepage) Not current



    Dear Astro gurus,

    I've been trying to contact via e-mail and phone (the number shown on
    Astra Image Home Page, 61-3-9735-2270, Australia), but failed.
    A gentleman told me this morning that he does not carry such a
    software nor affilated with the Astra Image.
    I've already placed my purchase order through their secure Home Page,
    more than 10 days before.
    I don't have the license code for the software, Astra Image Max, yet.
    Hope I could get a phone number or any clue how I could contact their
    office

  2. #2
    Duke's Avatar
    Duke Guest

    Default Contact number for Astra Image software supplier - Phone Number(Homepage) Not current

    What does this program do that the many mainstream better known programs
    cannot do? There are so many good image processing programs, some of them
    are free! This company obviously seems risky at best and if it is the cheap
    price that attracted you it may turn out to be a costly mistake.
    George D
    "Sun Yang" <sjyng78@kornet.net> wrote in message
    news:8e7f2e2.0410312010.7ec53d6e@posting.google.co m...



  3. #3
    Sun Yang's Avatar
    Sun Yang Guest

    Default Contact number for Astra Image software supplier - Phone Number(Homepage) Not current

    "Duke" <gemduke@bellsouth.net> wrote in message news:<9F6id.12532$Om6.11410@bignews5.bellsouth.net >...
    Thank you for your suggestions.
    I am currently using a free program, ImageJ or NIH Image, and a
    commercial product from DataTranslation.
    The only thing I was quite attracted was the pseud 3-dimensional
    presentation of the image region.
    Well, at this moment, they are still not sending me the License key,
    for which I paid Au$99. something, without any further e-mail response
    to my mails.

    Jong




  4. #4
    Pierre Vandevennne's Avatar
    Pierre Vandevennne Guest

    Default Contact number for Astra Image software supplier - Phone Number(Homepage) Not current

    sjyng78@kornet.net (Sun Yang) wrote in
    news:8e7f2e2.0411031711.533c28d@posting.google.com :


    Probably not what happened in your case, but still worth checking: spam
    filters.

    We do sell a lot of software over the internet, sending out activation
    codes, download urls etc. In some cases, spam filters rear their ugly heads
    and totally prevent communication with some of our customers. Our orders
    are automatically processed, by the code gets trashed by the customer's
    spam filter (or worse, its ISP). The customer complains, we respond but our
    response gets trashed again (a registration code can trigger a bayesian
    spam filter, a reverse dns lookup that times out may give the impression
    our mail server is bogus, etc...). Etc... At first, we did our best to
    contact the customers. Today, we simply refund them after the second or
    third unsuccessful message. It may be that your spam filters killed their
    code or their reply. It's a long shot, yes, but worth checking.

    If it's not that, and you still haven't received an answer, just dispute
    the charge. You'll either be automatically refunded by your bank, or the
    vendore will be asked to prove delivery.

 

 

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