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Thread: Let the bad news begin!!!

  1. #1
    Cargeena2's Avatar
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    Default Let the bad news begin!!!



    Well, received my Advanced VX Newtonian Reflector today.
    Assembled it as instructions said plus my neighbor helped.
    He already has an Advanced VX 6 refractor so his guidance was appreciated.
    Anyway, I plugged it in & got the Error 16 and Error 17 messages on the hand controller.
    I downloaded the Celestron Firmware Manager and attempted to get the handware updates but couldn't get the software to work properly.
    Tried my 127 SLT hand controller & it didn't work, then put that back on 127 SLT & it shows Bootloader Error 0080!
    (I had plugged my 127 SLT controller into my neighbor's VX mount & it worked fine, just didn't show the AVX info).
    So called Celestron, they wanted me to return both hand controllers to be flashed.
    After boxing up both controllers, I remembered the flash for the AVX hand control wouldn't work, it would only remove the Bootloader 0080 error I see on it not the Errors 16 & 17.
    So I need to call Celestron & have to use the 2 year warranty on the AVX.
    Looking like I'll be get an RMA for the AVX mount & controller and sending that back as well.
    More than likely, I'll still have to ship them the 127 SLT hand controller as the Bootloader 0080 should be fixed when reflashed.
    The worse part is that this week is unusually sunny & clear for about the next 3 days or so.
    So I'm down with two telescopes sitting in our living room that won't work.
    Really bummed but have to go through the motions to get this right.
    Cargeena2 signing off, for now.
    Last edited by Cargeena2; 09-24-2014 at 03:05 AM. Reason: words spelled wrong as usual
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  2. #2
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    Default Re: Let the bad news begin!!!

    sorry to hear that. Its very frustrating to say the least. But there will be other clear skies ahead and you then you will have a working scope so time to get into the books perhaps. If it makes you feel any better I've bits and pieces everywhere at the moment....
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    Scopes: LX90 8" ACF, Orion 10" Dob, Meade ETX125 with GPS, BT200 f/4 reflector Eyepieces: Tele vue Delos 8mm, Tele vue 2.5x Power Mate, Lepus 0.63 FR, many cheap lenses. Accessories: Meade #1209 focuser, 7 x 1.25" motorised filter wheel (Astronomik LRGB type 2c), Astronomik UHC filter 1.25", Kendrick dual channel dew controller + heater Camera: Atik Titan Mono, Atik 314l+ mono Guidescope: Orion 80mm Autoguider package Mount: Sky-Watcher AZ-EQ6 GT

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  4. #3
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    Default Re: Let the bad news begin!!!

    True, I should consider myself lucky that I just purchased this telescope and can get coverage under the warranty rather easy.
    I also had plans to take care of a free viewing certificate a local person won in a contest I ran through my astronomy page, plus a local senior center wants me to set up for their crowd soon.
    Messaged them with the news & they are very positive as well.
    I would have rather had the celestial gods punish me with mega-clouds than take out both my telescopes!
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  5. #4
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    Default Re: Let the bad news begin!!!

    Hi,

    I don't see anywhere in your signature that you have a good ol' pair of analog binoculars. Maybe it's time to get a decent pair of either 10x50 or better yet 15x70s. I just got a pair of Barska 15x70 from Wally World for less than $60 and they are great! The software almost never acts up on a pair of binocs.

    Just an idea,
    JT
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  7. #5
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    Default Re: Let the bad news begin!!!

    I actually have two pair, one 8x50 Tasco set and a pair of Bushnell 16x32 binoculars.
    Glad you said that as seeing through them would be good way to pass these clear nights.
    On the good flip side, my neighbor Steve Franks will be taking out his telescopes so we can still get some cool views.
    Just would have been nice to see my AVX mount out there tonight alongside his AVX 6 refractor!
    So all in all, not as bad as I made it look but I did sort of type this post out of stress & a need to vent to those that truly understand our love of the night skies.
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  8. #6
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    Default Re: Let the bad news begin!!!

    Sorry to hear that Cargeena--I was kinda looking forward to a first light report---Here's something that might help---Go get a nice big soft pillow and then Punch the Crap out of it--Best Wishes--Here's to a Speedy recovery of your Sick Scope-------------------------ZX
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    Default Re: Let the bad news begin!!!

    Couldn't you just use the scope in "manual" mode? It's a bit tricky and you don't get tracking obviously, but then you'd be "old school" without the tracking knobs.... BUT, you'd be using your scope! I remember when I first got my AVX, I had set up problems, but I still used the scope as well as my buddies MANUAL home made Dob that night.

    Improvise, Adapt, Overcome!
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    Celestron Advanced VX Edge8; Vestil CPRO-600 observer chair; Celestron 20X80 binoculars on a 1st surface mirror mount; Nikon 16X50 binoculars.
    A little girl once asked as I showed her the Moon with my telescope, "Are you a scientist?" No, it's just a hobby....
    South of Seattle and south east of Tacoma

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  12. #8
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    Default Re: Let the bad news begin!!!

    I wish I could but the issues changed today.
    I was told to ship the mount only with all the accessories from that box back by the Celstron tech so I did.
    I packaged it up with the UPS label provided by Celestron & dropped it off at the local UPS store.
    Then another tech called me & told me the only way they can replace the mount is if I return the entire box with the tripod etc.
    Otherwise, I would be listed a a repair & return claim, which could take well over 30 days.
    Soooo, I boxed up the rest with the label provided by Celestron & dropped that off at the shipper.
    I also dropped off the package with the 127 SLT hand control to be flashed by Celestron and sent back to me.
    In the meantime, my neighbor Steve Franks & I will be going to a local baseball park tonight & he will let me use the Newt 6 inch tube on his AVX mount before we use his 6 inch refractor on it.
    I'm glad I was allowed to keep the separate box with the OTA, finder scope w/ mount & 20mm EP, at least I can use them tonight & relax until my stuff starts coming back to me.
    Tracking shows the packages will be delivered to Celestron in Torrence, Cali by Tuesday so hoping they ship back the next day & I should get new AVX mount, tripod, etc by the following Monday or so.
    Looking like about a 7-10 process since I sent it the entire mount package back under the 2 year warranty.
    I will have first light report on the 6 inch Newtonian Reflector soon!
    Nice to have an astronomer right next door that has the Advanced VX 6 along with a 3 & 4 inch set of Unitron telescopes!
    I'm actually feeling better & a bit luckier than most would be in this same predicament.
    It's good to have this forum where we all can relate to a vast number of things, good or bad.
    We love our Astronomy hobby & we do the most important thing-Outreach.
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