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  1. #1
    Phil Wheeler's Avatar
    Phil Wheeler Guest

    Default Delivery Condition of XT-8



    Last month I ordered an XT-8 from Orion at the $349 price. Due to
    travel, I delayed delivery. It arrived abt 7 pm today.

    I opened the base box and found that at least two pieces have at least
    cosmetic damage from the packaging foam. The upper base piece has a 2
    inch white circle where the material surface has been raised, ans some
    other, smaller cosmetic defects from the same source. One of the side
    panels has a similar cosmetic stain.

    Is this par for the course, or should I insist on a replacement base?

    Phil


  2. #2
    Phil Wheeler's Avatar
    Phil Wheeler Guest

    Default Delivery Condition of XT-8

    ypauls wrote:


    A fair question.

    I'm not sure at this point the damage is entirely cosmetic. The raised
    area may ride on the az bearings. I've emailed photos to Orion Support.

    Even so, if cosmetic only, eventual re-sale value could suffer.

    I'm inclined to ask for a replacement, but only if my delivery condition
    was abnormal .. which is the original question.

    Phil


  3. #3
    Phil Wheeler's Avatar
    Phil Wheeler Guest

    Default Delivery Condition of XT-8

    listener@nospam.net wrote:

    Well, I may go with it. I've emailed Orion photos and if the damage
    does not affect the az bearings, I will go with it. With luck, I can
    turn over the upper base plate and make the area invisibleWorst case is
    I assemble it and have a problem .. then send it back within 30 days.
    and, as you suggest, it will appear worn before long anyway.

    Until I have a rocker box, this great hulking box with the OTA in it
    will be sitting in the dining room. That is real motivation to not wait
    for a replacement!

    Phil


  4. #4
    Jon Isaacs's Avatar
    Jon Isaacs Guest

    Default Delivery Condition of XT-8

    >Until I have a rocker box, this great hulking box with the OTA in it

    In the long run I would to have them take care of the damage. Having a nice
    looking scope is part of pleasure and every time I would look at the damage it
    would be a bit of an irriation.

    A couple of suggestions:

    1. Ask them if they would ship the replacement parts immediately, your photos
    should be sufficient to prove damage and the damage parts are only evidence
    anyway at this point. You could put the new parts on your credit card, to be
    credited when the damaged parts arrive at Orion.

    2. Orion is pretty good about Email but better on the phone. Give a call and
    see what you can work out.

    3. I don't think you can turn the "upper base plate" over. The underside of
    that plate provides the bearing surface for the azimuth axis and has a
    different surface than the upper side.

    4. Consider waiting until you can test it before shipping anything back. It
    is possible that other damage occurred. Getting a new base only to discover
    that something else was wrong which could only be seen when in use would be a
    disappointment.

    5. This is most likely Orion's baby to resolve. I think it is unlikely that
    they unpacked the base and checked it over when the received it so whether the
    damage occurred when the package was shipped to them or to you is unknown.

    6. My guess is that this is the only damage and that your scope will work just
    great.

    Best wishes, dark skies and clear nights..

    jon isaacs

  5. #5
    Al's Avatar
    Al Guest

    Default Delivery Condition of XT-8


    "Phil Wheeler" <w7ox@earthlink.net> wrote in message
    news:3F14D133.5040403@earthlink.net...
    If you're not happy, just contact Orion and they will make it right.
    Orion's policy in this industry is second to none. If necessary, they will
    take back the telescope and ship you another. No, I don't work for Orion,
    but I certainly admire their sales policy and believe that the other two
    companies should adopt something similar.

    Al




  6. #6
    Jim Miller's Avatar
    Jim Miller Guest

    Default Delivery Condition of XT-8

    i've seen two delivered to friends and relatives. both were pristine. your
    delivery doesn't match that. i'd get a replacement.

    good luck

    jtm

    --

    "Phil Wheeler" <w7ox@earthlink.net> wrote in message
    news:3F14D133.5040403@earthlink.net...
    Last month I ordered an XT-8 from Orion at the $349 price. Due to
    travel, I delayed delivery. It arrived abt 7 pm today.

    I opened the base box and found that at least two pieces have at least
    cosmetic damage from the packaging foam. The upper base piece has a 2
    inch white circle where the material surface has been raised, ans some
    other, smaller cosmetic defects from the same source. One of the side
    panels has a similar cosmetic stain.

    Is this par for the course, or should I insist on a replacement base?

    Phil



  7. #7
    Phil Wheeler's Avatar
    Phil Wheeler Guest

    Default Delivery Condition of XT-8

    Jim Miller wrote:

    Thanks for the input, Jim


  8. #8
    DrKartz's Avatar
    DrKartz Guest

    Default Delivery Condition of XT-8

    My XT8 arrived in perfect condition. Accept no less, Orion is very good about
    doing it right for you.

    David

  9. #9
    David's Avatar
    David Guest

    Default Delivery Condition of XT-8

    Phil,

    You paid for a "new" scope, get Orion to replace it. Orion has good
    customer service, I'm certain that they will do the right thing.

    Willis
    "Phil Wheeler" <w7ox@earthlink.net> wrote in message
    news:3F14D133.5040403@earthlink.net...




  10. #10
    R Downing's Avatar
    R Downing Guest

    Default Delivery Condition of XT-8

    In the event that Orion do not remedy the problem with the upper plate, keep
    in mind that one *desirable* modification is the addition of spacers between
    ground board and azimuth bearing. This may compensate for the slight
    variation in the raised area...

    --
    R Downing
    37° 33' 32" North
    121° 58' 14" West
    -8 [PST]

    "Phil Wheeler" <w7ox@earthlink.net> wrote in message
    news:3F14E879.6010103@earthlink.net...



 

 

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